Insurance

Can I add travel insurance to my holiday?
Yes, you can, please log on to ‘My Account’ here to buy your travel insurance. You can sign in or create an account if you have not done so already.  
Thu, 5 Jan, 2023 at 5:18 PM
Do I need travel insurance?
We always recommend that you take out adequate travel insurance for any holiday. This can cover you and your party against the cost of cancellation and assi...
Mon, 2 Sep, 2024 at 12:27 PM
I have (or have had) a medical condition, will my insurance cover this?
Our policies can cover many medical conditions. We offer a simple medical screening process, and this will tell you whether your existing medical condition ...
Wed, 14 Sep, 2022 at 11:48 AM
I live with my partner, but we're not married, are we still eligible for a couple or family policy?
Yes, we can cover you and up to five of your children with a family policy. If it's just the two of you, please select a couple policy.
Wed, 14 Sep, 2022 at 11:49 AM
I want to take a break for over three weeks, will this be covered under your Annual policy?
Yes. Our Annual insurance allows up to 62 days for any one trip if you choose Economy or Premier cover, or up to 92 days if you select First Class cover.
Wed, 14 Sep, 2022 at 11:49 AM
Is there anything I won't be covered for?
There are some exclusions which are detailed fully in the policy wording. Here are some of the main ones: •  There is no cover under any section of the pol...
Wed, 14 Sep, 2022 at 11:50 AM
My child is 18, will they be covered under a family policy?
Our family policies cover your children aged 17 and under. If your child is 18 or over they can purchase a policy in their own name or purchase a group poli...
Wed, 24 Aug, 2022 at 6:13 PM
Should I choose an Annual Multi-Trip Policy?
If you are taking more than one trip a year, an Annual Multi-Trip policy may be more suitable. This covers you for multiple trips within the destination are...
Wed, 24 Aug, 2022 at 6:13 PM
Should I get travel insurance?
If you’re planning on heading abroad, we recommend taking out travel insurance that matches your needs. The right policy may help protect you against unexpe...
Thu, 5 Jan, 2023 at 5:18 PM
Where can I find a copy of my policy document?
If you purchased “Thomas Cook Holiday Insurance” a copy of your wording can be found here: For policies purchased on or after 1st September:  Policy Wordi...
Mon, 12 Feb, 2024 at 2:38 PM